Retour Policy

If the product is not to your liking we guarantee a full refund of the returned items, provided that all items are returned in the same condition they were in upon your receipt. This policy is not valid 2 weeks after the purchase. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on).

Prices

All prices include taxes, except for when you order outside of Europe. Outside of Europe, regional tax and / or administrive costs may apply. Shipping costs excluded until checkout.

Shipping Destination 

Please be aware to insert your correct shipping address, ZIP code and country. You are fully responsible for inserting your own shipping information. If your shipping address is incorrect, please contact us as soon as possible. Always double check the invoice given to you by e-mail (don’t forget to check your spam / junk folder).

Complaints

If you got any complaints, please let us know as soon as possible. We will respond to your complaint(s) within one workday, if we have to take longer to respond to your complaint(s) we will let you know immediately. We will do everything in our power to assist and solve your complaint(s). Please note, we are not accountable for any mistakes on this website. Even though we try our utmost best to make sure you are well-informed, we can not guarantee and are not subject to any misinformation you may find on this website.

Customer Support

If you got any questions or concerns, please do not hesitate to contact us via our support e-mail address ‘support@divergeculture.com’. We would like to point out our support service is only meant for merchandise or Diverge Culture related inquiries. If you want to send your music to us, please contact Diverge Records: ‘demos@divergerecords.com’.

Account

You are fully responsible for your own account data, username, and password. You cannot give your account data to someone else. You are responsible for every order originated from your account. If you suspect that your account is hacked, please contact our support team below.

 

Our Identity 

Diverge Culture

The Hague, The Netherlands
E-mail: support@divergeculture.com

Diverge Culture / Diverge Records / Diverge Management
CoC-number: 67933165 (Chamber of Commerce)
VAT-number: NL0049673924